Returns and Exchanges

All you need to know about returns and exchanges:

Return Policy
Enjoy peace of mind with our 14-day return policy available to customers worldwide. Before initiating a return, please check below to ensure your items qualify:

• Items must be unworn
• Show no signs of wear or damage
• Be in the original packaging (pouch, jewelry cloth  included)

If the returned item doesn't meet these criteria, Lupins in the Wind reserves the right to deny a refund. Re-shipping of the item can be arranged at your cost.

Return Shipping Fee

• Arrange trackable shipping at your cost
• Note that the original shipping fee is non-refundable and return shipping fee will be deducted from the refundable amount
• Duties and taxes incurred during the initial order are non-refundable

Refund Processing

• Refunds will be processed in the form of store credits with 6 months validity.
• Return refunds will be processed within 5-7 business days from receipt at our address. 
• Receive a confirmation email once your return is processed.

Exchange Policy
To initiate an exchange, start by completing the return process and then redeem the desired exchange item using store credits.

Have more queries?
If you have more questions, drop us an email, and our friendly customer service team will assist you promptly.